1. Minimum order quantity
For orders up to a goods value of €40.00 net, a small-amount surcharge of €12.00 shall be charged.
We are not obliged to take back the ordered goods. If a return of our delivered products is agreed, the following provisions shall apply:
Potential return of products generally requires them to be unused and in original packaging, and for them to have been delivered by TELENOT no longer than 3 months in the past. Return shipments shall be permissible only after the client has notified us prior to the shipment and we have approved the return. The return shipment shall take place always without freight charges. In such cases we shall issue a returns number (RLN). This RLN must be stated on the delivery documents that are included with the return. Return shipments without an RLN as well as return shipments not consistent with the return requirements shall be rejected by us at the cost of the consignor. All returns must include copies of the respective delivery notes that were previously issued by us. We reserve the right to offset a flat fee for costs.
3. Use of assembly groups subject to EMC guidelines
For the use of individual boards, such as transmission devices (TDs), extension, and replacement assembly groups for intruder alarm control panels (IACPs) as well as built-in power supplies, it must be noted that these assembly groups are designed for installation in the housings that have been specified by TELENOT and according to the TELENOT mounting plans and wiring diagrams. The factory CE markings of the assembly groups shall be valid only for these
applications. If the assembly groups are used in another manner than the manner that was specified by TELENOT, the installer/manufacturer of this system shall be solely responsible for complying with the guidelines for the CE marking or the VDE regulations (German Association for Electrical, Electronic & Information Technologies) and shall prepare his own declaration of conformity with regard to the compliance with the relevant guidelines. The connection of assembly groups to the 230-volt outlet power must be carried out only by a qualified electrician according to VDE regulations.
4. Wireless technology
Building work, local changes or external influences can all result in the change of the propagation conditions for radio waves. This could mean that the correct functioning of the wireless components is no longer guaranteed or that wireless components can no longer be operated at all. More specifically this means that modifications to the system will become necessary and the affected wireless components will have to be replaced by wired components. TELENOT shall not be responsible for these circumstances and shall not bear the consequential cost. These circumstances shall not amount to any entitlement to return the used products.
5. Complaints regarding batteries and rechargeable batteries
Complaints regarding allegedly faulty batteries and rechargeable batteries can only be processed if the faulty battery is returned together with the relevant details regarding its operational time, location and type of use as well as the identified fault.
6. State-of-the-art technology / software
Software-controlled devices are subject to constant development and expanded performance features. Due to these changes, it cannot be excluded that delivered configuration devices or the associated parameterization software are no longer fully compatible with current devices. Equally, in rare cases, older devices can no longer be retrofitted with more recently developed additional boards. Therefore, older devices may not always be upgradeable. The current software versions and associated incompatibilities are published in the respective technical description as well as in notes regarding the devices and on our website. All current software versions always correspond to state-of-the-art technology at the time of their release.
7. Processing of warranty cases
In order to verify the warranty entitlement of a piece of equipment, a copy of the delivery note must be returned with the equipment or component/assembly. The control or serial number labels of the components as well as factory designations must not be removed or rendered illegible.
8. Processing of repair orders
a) We regard the return of faulty devices as a repair order issued by the client, unless other notes (e.g. complaint or request for an estimate) are indicated on the delivery documents.
b) The costs incurred for testing and/or repairing the device are subject to our current price list. In addition to the costs incurred for testing and/or repairing the device, the costs for material, packaging, and shipping are charged. Estimates can be prepared on request but will be charged for. In the
event of a subsequent order, these costs shall be offset against the purchase price.
c) Included in each repair order is checking the device with regard to the current status of its software version (if applicable). The software shall be updated (for a fee) if this is technically reasonable and possible, unless the client has expressly stated that he does not want such a software update in the course of the repair work. TELENOT must be notified if a device contains customer-specific software and if this software must not be updated in the course of the repair work.
d) For the proper disposal of disused or irreparable equipment, the respective cost flat rates shall apply. Equipment, which is subject to the German Electrical Appliances Law, as well as batteries and rechargeable batteries can be returned to TELENOT free of charge and shall be disposed of properly by
TELENOT if they have been manufactured by us or purchased from us and are returned to us at the sender’s expense.
9. Notice pursuant to § 36 German Consumer Dispute Resolution Act
We are neither willing nor obliged to participate in proceedings relating to consumer dispute resolution before a consumer mediation body.